The “TF online” is a dedicated web based helpline to answer all implementation related queries from private businesses as well as from border regulatory agencies. ITC has set-up the “TF online” facility to allow private sector and policy makers to carry out the necessary consultations related to trade facilitation issues.

A team of dedicated professionals will answer your queries directly by email related to the implementation of the TFA or any of the trade facilitation measures under current of future implementation in your country.

This facility is dedicated to private and public actors from all Member states, developing, least developed and landlocked countries to encourage full implementation of the TFA and to actively contribute to dissemination of knowledge.

Our aim is to support equally the business community as well as regulatory agencies for availing ITCs services to facilitate the smooth implementation of the TFA measures.
Your question will be treated and answered within 48 working hours from receipt.

Assistance Form


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