- Understanding
the Corporate Environment
- Specifying
Requirements & Planning Supply
- Analysing
Supply Markets
- Developing
Supply Strategies
- Appraising
& Short-listing Suppliers
- Obtaining
& Selecting Offers
- Negotiating
- Preparing
the Contract
- Managing
the Contract and Supplier Relationships
- Managing
Logistics in the Supply Chain
- Managing
Inventory
- Measuring
and Evaluating Performance
- Environmental
Procurement
- Group
Purchasing
- E-procurement
- Customer
Relationship Management
- Operations
Management
- Managing
Finance along the supply chain
- Packaging in the Supply Chain
SME Pack – SCM for SME
Module 1 – Understanding the Corporate Environment
- Explains how the purchasing and supply functions of a business are affected by other functions of the corporate environment, and how these functions connect with and influence the rest of the organisation
Module 2 – Specifying Requirements and Planning Supply
- Covers how to determine what an enterprise needs for successful purchasing. Gives practical guidance and advice on developing purchase specifications and planning supply
- Explains the role of purchasing and supply, and how their involvement in the specification and in the supply planning process varies depending on the type and importance of the purchase to be made
Module 3 – Analysing Supply Markets
- Describes how to conduct an analysis of supply markets in a cost-effective way
- Covers how supply markets function and their characteristics
- Provides an analysis of the risks and opportunities of specific market segments
Module 4 – Developing Supply Strategies
- Focuses on how to develop different supply strategies for a company’s portfolio of different products and services
- Explains how developing and using different supply strategies for different types of purchases will focus time and effort where it is most needed
- Demonstrates for which types of purchases to best develop a strategic partnership with suppliers and when it is better to spot buy or have a framework contract
Module 5 – Appraising and Short-listing Suppliers
- Explains how to appraise suppliers for purposes of short-listing them as viable business partners.
- Covers how to locate, screen and further research suppliers who are the most appropriate
- Provides methodology for measuring and rating potential suppliers including their financial situation
Module 6 – Obtaining and Selecting Offers
- Demonstrates one of the most important dimensions of purchasing: how to obtain and select offers from suppliers
- Goes over how many suppliers to invite bids from depending on the type of purchase
- Explains the art of evaluating offers
- Two Annexes cover the formal tendering process in detail
Module 7 – Negotiating
- Explains how to prepare for, and conduct, a negotiation in a professional way
- Covers how to set realistic and achievable negotiation objectives and targets, and how to develop a negotiation strategy
- Explores the art of questioning, active listening, use of tactics and different persuasion techniques
- Explains how good negotiation skills can be developed and improved.
Module 8 – Preparing the Contract
- Focuses on how the contract fits into the purchasing and supply process
- Outlines the buyer and seller’s main obligations and describes the overall context under which a contract is prepared
- Presents specific terms and conditions for various kinds of contractual relationships
- Covers essential preparatory items such as terms, applicable law, contractual default and how to avoid it, and the settlement of disputes
Module 9 – Managing the Contract & Supplier Relationships
- Focuses on the main approaches to managing a contract, as well as the roles and responsibilities of the contract management team involved Covers contract review reports and meetings, as well as how to deal with changes and variations in contracts
- Explains the important of good relationship management and provides advice on how to handle claims and resolve disputes
Module 10 – Managing Logistics in the Supply Chain
- Examines the various steps that may help enterprises develop international supply chains
- Explains how to develop strategies to achieve a competitive advantage
- Demonstrates how internal and external integration are necessary for logistics and supply, while increasing responsiveness (with reduced costs), improving quality and enhancing delivery
- Emphasises the importance of a business’s ability to respond with agility and adaptability to customers’ needs
- Presents a series of concepts and models to clarify economic, political, managerial and operational issues relating to both supply chain management and logistics.
- Addresses information technology and future trends for supply chain management
Module 11 – Managing Inventory
- Examines the operational and strategic management of inventories and the role of inventory management in improving competitiveness
- Presents practical aspects associated with inventory management: warehouse design; operations through forecasting requirements; parts variety reduction; evaluating inventory practices; and building an inventory management plan of action
- Explains how to optimise inventory levels, achieve internal and external customer service levels, minimise error rates and establish international quality and tracking standards
Module 12 – Measuring and Evaluating Performance
- Emphasis is on measuring performance in purchasing and supply at the business level and in Supply Chain Management (SCM) at the level of all members of a supply chain
- Practical for measuring and evaluating your performance
- Examples of specific measurements that can be adapted to your own business
Module 13 – Environmental Procurement
- Provides an overview of global trends in resource depletion and degradation
- Covers environmental concerns, cleaner production and green procurement,
- Explains environmentally viable purchasing and how to establish suitable partnerships
- Examples and annexes provide means to assess environmental effects of a product or process over the entire period of its life cycle, environmental labelling and relevant international agreements.
Module 14 – Group Purchasing
- Explains how to plan, start and manage a group purchasing scheme
- Outlines criteria for choosing the most appropriate
- Provides tips on managing development and evaluating performance, and case studies of group purchasing schemes
Module 15 – E-Procurement
- Explains what e-procurement is, its value to purchasing organisations, how to introduce it into a company
- Provides a step-by-step practical guide
- Presents major types of e-procurement tools including catalogues, internet trading exchanges or e-marketplaces, online auctions and e-sourcing
- Provides guidelines for assessing e-procurement requirements and developing an e-procurement strategy.
Module 16 – Customer Relationship Management
- Highlights the three main customer-oriented requirements for successful customer relationship management (CRM) Provides CRM guidelines for immediate actions and advice for the management of ongoing CRM programmes.
Module 17 – Operations Management
Covers the fundamental principles and concepts of operations management and its key role in improving productivity and competitiveness
Module 18 – Managing Supply Chain Finance
- Presents finance from the trade viewpoint
- Explains money management, banking, working capital, credit, assets and investments, and commercial activities related to international trade facilitating exports and imports
- The course book details trade finance, assessing financial needs, financing techniques, methods of payment, appropriate financial institutions and examples of specific transactions
- Examines the impact of purchasing and supply chain management on profitability of an organization
- Provides techniques for managers for reducing costs and finding the best financial solution.
Module 19 – Packaging in the Supply Chaine
The main objective of this Module is to provide purchasing and SCM managers with sufficient knowledge to make informed decisions about the choice of packaging. The Module provides the reader with an understanding of many of the technical aspects of packaging including the different types of packaging materials, packaging processes, labelling and traceability.
SME Pack – SCM for SME
This Module aims to help the leader of an Small Medium-sized Enterprise (SME) to better manage his or her business’s supply chain processes by dealing effectively with the importance of effective supply chain management (SCM) for SMEs, SCM objectives & strategies, managing demand, business’s operations, purchasing & supply, logistics processes and the business’s relations with its supply chain partners, as well as, the supply chain technologies and how to monitor and assess the business’s supply chain performance.